Frequently Asked Questions
Can't find what you're looking for? Please contact the team through our Contact page.
Can't find what you're looking for? Please contact the team through our Contact page.
A non-refundable deposit of £200 per person must be paid at the time of booking. If you choose to book a regional flight this additional charge must be paid in full alongside your deposit and is non-refundable.
When bookings are made within 8 weeks (for UK holidays) or 10 weeks (for European holidays) the whole of the holiday cost is due at the time of booking.
The balance of the holiday price and the date this balance is due to be paid will be shown on your Confirmation of Booking invoice. UK holidays should be paid no later than 8 weeks before departure and for our European holidays these should be paid no later than 10 weeks before departure.
In the unlikely event that a surcharge subsequently becomes applicable to your holiday, an amended invoice will be sent to you no later than ten weeks prior to departure. We do not usually issue receipts; please advise us if you require one.
To pay by debit or credit card please either call our accounts department on 01707 320226, or simply Manage your Booking online. We do not charge any card processing fees for payments made by debit or credit card.
You can also make payment by means of a bank transfer. Please quote your booking reference number.
Our bank payment details are:
From a UK Bank:
Sorting Code: 209312
Account Number: 80751928
Swift Code: BARCGB22
Account Number/IBAN: GB79 BARC 2093 1280 7519 28
Should the departure date you're interested in not be on sale yet, you can make a no-commitment Advance Registration for the holiday. When the holiday is priced and ready to go on sale, we will contact you to offer you an early opportunity to make a confirmed booking.
Although we will ask you to pay a deposit at the time of making the Advance Registration, should you not wish to proceed with the booking we will refund your deposit in full or alternatively we can transfer this to another booking for you.
Please call us or click the Enquire button against the provisional departure date.
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent.
You will be asked to pay an administration charge of £20 (or £40 if less than 84 days before departure), and any further cost we incur in making this alteration. For changes to our group flight arrangements, a flight administration fee of £35 will apply. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
Organising a group holiday can be an exciting but an onerous responsibility. There’s so much to think about, so why not leave the hard work to us? Our Private Groups Specialists can put together specific walking programmes for your walking club or group of friends and if our standard brochure arrangements don’t suit you, we will aim to adjust a holiday to suit your needs.
Always on hand to deal with even the most challenging requests our Private Groups team are ready to take your call on 01707 386723 or email [email protected].
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below):
Period before departure in which you notify us and cancellation charge:
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.
We reserve the right to cancel your booking. We will not cancel less than 10 weeks before departure except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance, or because the minimum number required for the package to go ahead hasn’t been reached (usually 10 participants). Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).
In the event a refund is paid to you, we will:
Period before departure in which we notify you and amount you will receive from us:
More than 70 days - Full refund
This does not exclude you from claiming more if you are entitled to do so.
All our holidays involve a degree of physical activity, a range of terrains at times requiring a steadiness of foot, a reasonable sense of balance and, being small group guided holidays on foot, the need to move as a group during the day’s organised activities.
We want to ensure that our holidays are accessible to as many people as possible. We also recognise that the term ‘disability’ covers a broad range of impairments, many of which have no impact on mobility or the ability to participate in our holidays. Some medical conditions may preclude some holiday activities but not necessarily others. The nature of our holidays does mean, however, that some will not be accessible to certain people with certain disabilities or impairments.
If you have any disability or medical condition which may prevent your participation, or that of other group members, in the advertised holiday arrangements in any way, please contact us before or at the time of booking for advice.
We are always happy to discuss any disability-related needs with you and will endeavour to make reasonable adjustments to accommodate them if full details are provided in writing at the time of booking.
In general, for safety reasons, we require that all participants can cope reasonably with the demands of the holiday arrangements without assistance from our tour leader or other members of the group not travelling with you. We also require that all members of the group can undertake the included activities at a reasonable pace so as not to prevent other group members from completing the advertised programme without unreasonable delay.
During the holiday, for safety reasons, there may be some walks or activities in which your disability or condition may preclude you from participation. Should this be the necessary, although your tour leader will discuss his or her concerns with you sensitively, our tour leader's decision is final.
If we feel that we cannot meet your needs, we reserve the right to decline your booking. In addition, if, after booking your holiday, a disability-related additional need becomes evident that we cannot properly accommodate, we reserve the right to cancel your reservation.
For your own safety and that of your travelling companions, you must agree to follow the instructions of our tour leader, local guide or other responsible local official.
We always aim to provide you with the best possible holiday but realistically sometimes things do go wrong.
If a problem should arise during your holiday, please inform the relevant suppliers (for example, hotel staff) and our Tour Leader immediately who will endeavour to put things right on the spot.
If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify the complaint whilst you were on the holiday and this may affect your rights under the holiday contract between us.
If your complaint is not resolved adequately locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department, giving your booking reference and all other relevant information.
Please keep your letter or email concise and to the point. This will help us quickly identify your concerns and speed up our response to you.
Your claim will still be accepted later than 28 days, but this impedes our success in its investigation.
Most of our holidays are priced including flights from the UK. If you'd like to organise your own flights, or travel by rail or car to the holiday centre, ‘land-only’ reductions are often available. You can book ‘land-only’ holidays online or by phone.
Delays in joining your holiday
Should you be unable to join your holiday due to the cancellation or delay of your independent flight, please be aware that additional costs and losses involved in meeting up with your chosen tour may not be covered by your airline or insurance policy.
Although we will make every attempt to minimise your losses in these circumstances, we would not be able to absorb the cost of any cancellation charges or additional costs.
In the event of strikes, although we will endeavour to offer reasonable assistance, our ability to assist you may be limited when there are delays on your return journey to the UK.
Independent Connecting Flights
We strongly recommend that you do not finalise any connecting travel arrangements before you have checked with us, and especially not earlier than 3 months before your intended date of travel. There may be onerous cancellation terms on pre-booked connecting flights, ferry crossings or hotel bookings and we cannot accept liability for these if they become unusable due to changes in flight schedules or holiday itineraries. Nor can we accept responsibility for the consequences of any cancellation of independently booked travel or accommodation arrangements.
Should you plan to buy your own domestic connecting flights to meet up with our party at their point of departure from the UK, please contact us before finalising your arrangements.
Group Visa Arrangements
On holidays involving the party travelling on a group visa, if you are making your own travel arrangements and not checking-in for travel with the main party, it will be necessary for you to make your own independent visa arrangements which may involve additional cost and lengthy visa application procedures.
Should your holiday involve travel under a group visa, and you arrive at the UK departure airport too late to travel with the group, you may not be permitted to board a later flight or gain entry to your destination country.
Please note that unless otherwise specified airport transfers are not included for those making their own independent travel arrangements. It is your responsibility to make your own arrangements to get to the hotel where the holiday starts.
Should you wish to travel with the main party either from or back to the overseas airport, please contact us in good time prior to your departure.
Please note however that any complimentary transfer offered for those making their own independent travel arrangements, on arrival or departure, will be based on the transfer vehicle serving our London flight arrival. You should also note that flight schedules are subject to change and we cannot accept any responsibility for you being unable to join a complimentary transfer in the event of your independently booked flight or our group flight arrival or departure times changing.
If you wish to join our transfer vehicle from the airport to our hotel, please also ensure that you book your flight to the same overseas airport as our group. Cities such as Rome and New York are served by more than one airport; we don’t want you to wait at the wrong one!
For a relaxed departure you are advised to check in at the airport at least two hours before scheduled take off time (three hours for long haul).
Many airlines allow passengers to check-in on-line within 24 hours of your flight, before travelling to the airport. Online check-in is not always available for group bookings like ours, details are available from our Travel Team on 01707 386732 or [email protected].
On most flights the baggage allowance is either 20kg (44lb) or 23kg (50lb). Baggage allowances relevant to your holiday are shown in the travel documents sent with your tickets.
On many holidays you may have to carry your own baggage between transfer vehicles, on and off boats, ferries and trains and to your hotel room. Please only pack what you can comfortably handle yourself.
Details will be given in the Holiday Information Sheet, downloadable from the individual holiday pages, and your travel documents.
We normally have a representative at our UK departure airports and we recommend that upon arrival at the airport you report to them so that we can ensure that everyone has arrived safely for their flight; by doing this, we hope to avoid any unnecessary delays at the overseas airport before departing for your hotel. Advice as to where to find them will be in your Travel Note sent to you about two weeks before departure.
Please provide us with a mobile phone number to enable us to contact you at the very last minute or during your holiday – particularly during your outward travel. We will only use mobile phone numbers you provide us to assist you and not to subject you to marketing calls.
Please do keep your mobile phone switched on, readily available and where you can hear it when travelling to the airport or if delayed enroute.
This is a list of airlines used in conjunction with all of RWH Travel's holiday operations, details on specific departures will be given on the individual holiday pages.
Air New Zealand
Cape Verde Airlines
Fly Thomas Cook (Charter)
Norwegian Air Shuttle
Royal Air Maroc
Sata Azores Airlines
South African Airways
Tap Air Portugal
Thai International Airways
Transportes Aereos Inter
Yeti / Tara Air
We are required by EU law (Article 9 of Regulation EC No 2111/2005) to draw your attention to the existence of a Community list containing details of airlines banned from operating within EU Airspace. You can also download the current list as a PDF document.
If an airline used in connection with your holiday becomes subject to an operating ban we will inform you of this to allow you to make an informed decision regarding your holiday arrangement.
For great rates on airport parking, hotels and lounges, we recommend the service provided by Holiday Extras. Please call on 0871 360 2570 and quote reference number HX364 or book online at holidayextras.co.uk/rwh.
Please check your destination’s entry regulations and any visa application procedures before booking and again before travelling as these may change without notice.
The UK Foreign & Commonwealth Office provides details of all Embassies and High Commissions in the UK.
Should you be unable to join your holiday due to you not having a valid passport, visa or other documentation required by the authorities in your destination or if your are denied boarding by the airline or its handling agents we cannot accept any responsibility for any consequent loss or additional cost incurred.
Passports are required for all overseas holidays or as identification when boarding a UK domestic flight.
Many countries now require that your passport valid for 3–6 months beyond your stay.
The UK Government has published advice on new passport rules for travel to Europe after Brexit.
Please check that the passport is yours, it’s valid and that you’ve packed it (in your hand luggage and not your suitcase!) before you travel. It is not uncommon for a traveller to arrive at an airport with a passport belonging to another family member and find themselves unable to travel as planned.
We strongly recommend you carry a photocopy of your passport separately from your main travel documents.
As of the withdrawal date of the UK from the European Union, a valid residence permit or visa issued by the UK does not exempt third-country nationals from the requirement to hold an Airport Transit Visa when transiting an EU or Schengen Area airport en route to another non-EU destination.
Nationals concerned who pass through international transit areas of airports situated in the EU-27 Member States (with the exception of Ireland) and the Schengen Associated Countries (Iceland, Norway and Switzerland) when travelling between the UK and another third country as of the withdrawal date are advised to apply for a Schengen Airport Transit Visa and to take the necessary steps sufficiently in advance of their travel.
On holidays involving the party travelling on a group visa, should you be making your own travel arrangements and not checking-in for travel with the main party, you will need to make your own independent visa arrangements which may involve additional cost and lengthy visa application procedures.
British Citizens can check current passport and visa information together with the latest UK Government Foreign Office (FCO) Travel Advice relating to your destination at gov.uk/travelaware.
If you need to apply for a new passport, please do so in good time as issuing delays can occur, particularly around peak travel times.
Here’s a handy checklist of information to may wish to take with you when you travel and on holiday:
Adagio will always follow FCO Travel Advice. Should the FCO issue travel advice 'against all but essential travel' to a country, we will not operate holidays to the destination whilst the advice is in force. As FCO Travel Advice can change at any time, we will review the operation of tours to destinations where advice against all but essential travel is in place on an ongoing basis.
For the latest travel advice from the UK Foreign and Commonwealth Office (FCO Travel Advice), including security and local laws, plus passport and visa information check www.gov.uk/travelaware.
We strongly recommend that you check the FCO Travel Advice for up to date information on the countries you'll be visiting before booking. The advice can change so do check regularly for updates.
To keep up to date, you can register to receive email alerts relating to changes in Foreign Office Travel Advice for the country or countries you will be visiting at www.gov.uk/foreign-travel-advice.
Take a look at he UK Government's handy summary of the basic Travel Aware Essentials you need to consider when travelling abroad.
The UK Foreign & Commonwealth Office (FCO) provides up to date information and foreign travel advice on health, safety, security and local laws as well as current passport and visa information at www.gov.uk/travelaware to help British travellers make informed choices about travelling abroad and to be prepared for an overseas holiday.
For the latest travel advice from the FCO we strongly recommend that you check www.gov.uk/travelaware at the time of booking and closer to departure as well as following @FCOtravel on Twitter and at Facebook.com/FCOtravel on Facebook.
We also recommend that you register to receive email alerts relating to changes in Foreign Office Travel Advice for the country or countries you will be travelling to at www.gov.uk/foreign-travel-advice
Take a look at the UK Government's handy summary of the basic Travel Aware Essentials you need to consider when travelling abroad.
ABTA also offers some good general advice on how to have a safe and healthy holiday.
ABTA, in partnership with Counter Terrorism Policing, has also produced useful advice on what to do in the unlikely event that you are caught up in a terrorism incident whilst on holiday.
You should be aware of potential hazards on holiday as walking amongst mountains, hills and even in cities does involve an element of risk. For example, weather can deteriorate unexpectedly and may cause paths to become slippery. Terrain underfoot can also vary and be different from what you’re used to. Walking poles are a great aid to mobility over uneven ground, and they take some strain off the knees.
As the tour leader is responsible for the safety of all group members, he or she may adopt a more cautious approach than would be considered reasonable by an individual party member. See also our advice on fitness, clothing and equipment, footwear and personal responsibility.
When travelling overseas it’s wise to take extra care. Temperatures, humidity or altitude may be higher than you are used to, changes in diet may affect you, and unpleasant insects may be encountered.
We endeavour to ensure that our hotels meet reasonable health and safety standards and provide accommodation that is as safe as reasonably possible given local conditions. We work with our overseas hoteliers and other suppliers to raise standards and resolve any issues of concern.
Your tour leader will indicate the fire exits at your accommodation. It is important that you familiarise yourself with these as you may need to use them in the unlikely event of an emergency. It is always worthwhile making sure that you know how to find your way out of your hotel shortly after arriving at your room; it’s better to identify your escape route at leisure than in a possible emergency.
Hotel Lifts: do not use lifts in the event of a fire. Do not smoke in lifts. Some hotels use lifts without internal closing doors – this gives the effect of the wall moving. If this is the case in your accommodation, please keep away from this part of the lift whilst it is in motion.
Hotel Balconies: please do not sit or stand on balcony walls or railings and exercise special care when using balconies if you have been drinking alcohol.
Electricals: please use an adaptor appropriate for the country you are visiting and make sure that items such as hairdryers are using the voltage applicable. Some hotel rooms are fitted with low voltage circuits and this means that you cannot use electrical items that draw heavy current such as travel kettles, hairdryers etc. Turn off and unplug all electrical items at night and when you leave the room. Due to the fire risk, please be careful not to leave wet towels or clothes drying on electrical heaters.
Food and Drink: food in foreign countries may not be what you are used to at home! Some people can suffer from short – term stomach upsets caused by a different diet, a change in the temperature or too much alcohol! If you want to be extra careful, we advise that you drink bottled water rather than tap water, and avoid ice in drinks.
General Hygiene: If you are at all unsure of hygiene, err on the side of caution, brush your teeth and wash fruit and vegetables using bottled water. Gastric illnesses spread quickly in hotels and on cruise ships. Please think more about hygiene and wash your hands regularly to prevent spreading. You may wish to take alcohol hand gel as a precaution.
Swimming Pools: many people enjoy using swimming pools whilst on holiday and if you follow a few simple common sense rules, you can help reduce the risk of an accident:
If you are travelling to a country where malaria is a risk, visit your GP for advice. For further information visit www.malariahotspots.co.uk. Mosquito bites in general can cause great discomfort to some people and using appropriate insect repellents can help you avoid being bitten. Travellers (especially those taking part on some walking holidays) should be familiar with the ways in which they can help themselves prevent being bitten by a tick. Diseases such as tick – borne encephalitis and Lyme Disease can occur if the tick is infected when it bites. Covering up and use of insect repellent especially when walking in grassy areas can help. Further information can be found at the Scottish NHS Travel Health website or Travel Health Pro from NaTHNaC (the National Travel Health Network & Centre).
We really do want you to enjoy your holiday with us! Please choose your holiday wisely, and ensure that you come fully equipped for the local weather and terrain as by doing so, this will only enhance the enjoyment of your stay.
It is your responsibility to bring proper clothing and footwear appropriate to the nature of the holiday and to choose a holiday appropriate to your fitness levels and capability.
We're always glad to discuss any queries you may have about of our holidays - don't hesitate to get in touch by phone or email if you have any questions or concerns.
You should be aware that, for your own wellbeing as well as that of the group as a whole, your tour leader may decline to take you on a particular walk or other included holiday activity if he or she feels that your clothing, footwear, ability or experience is unsuitable for the demands of an individual walk or activity or, ultimately, for holiday as a whole.
The success of each holiday depends to a great extent on the members of the group’s abilities to participate physically and cooperate with other party members and the tour leader.
The tour leader has full authority to exclude any member, either from part of the daily programme or, in extreme cases, from the entire tour if he or she is in the leader's reasonable opinion, either physically unable to participate, behaves in a way which is detrimental to the interests or safety of the party as a whole, is inadequately equipped or does not have adequate travel insurance. Refunds may be made in appropriate cases at our discretion.
When you book your holiday with us, you do accept responsibility for the proper conduct of all members of your party during your holiday.
We reserve the right at any time to terminate the holiday of any party member(s) whose behaviour is such, in the reasonable opinion of an accommodation provider or us, as to cause or likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given.
Furthermore, we shall be under no obligation to pay any compensation or meet any costs or expenses (including but not limited to alternative accommodation) which you may incur as a result of your stay or your holiday being terminated.
If you cause damage to the accommodation in which you are staying (albeit accidentally), you must fully reimburse the accommodation supplier concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later.
We are committed to offering exceptional holidays at exceptional value.
All of this is usually included in the cost of your Adagio holiday:
Please note that no refunds can be made should you opt not to participate in the organised programme or take a day off. Similarly, should you decide not to participate in an included group meal arrangement we regret that we will be unable to make any refund for meals not taken.
Sometimes it makes more sense to exclude certain costs from the inclusive holiday cost, this is because they are either optional, not an integral part of your holiday or are subject to change. We always try to be as clear as possible about the full cost of your holiday, the list below gives you an idea of the kind of additional costs you may have.
Full details of what’s included are provided on the individual holiday pages and Holiday Information sheets downloadable for individual holiday departures.
During your holiday you may wish to book an excursion or activity provided by a local operator which does not form part of your pre-booked holiday arrangements and which is available in your destination. We are not involved in any such activities or excursions which are not run, supervised or controlled in any way by us.
Should you decide to book an excursion or activity please note that your contract will be with the local activity or excursion supplier, who may or may not have their own public liability insurance, and we accept no responsibility for their actions or omissions. You may also be required to sign a waiver or disclaimer form. Any acceptance of liability contained in our Terms & Conditions of booking does not apply to such activities or excursions.
We will offer reasonable assistance to you in the event of loss or injury incurred during any activity not forming a part of your pre-booked holiday arrangement.
Before booking any activity from a local supplier please ensure that your holiday insurance policy covers you for the type of activity likely to be included as a part of the excursion.
Our small groups are usually sized between 10 - 20 people. Like all group tour operators, we require a minimum number of participants to operate each holiday. Should the number not be reached, the holiday will not be commercially viable, and we reserve the right to cancel the departure. This is done reluctantly, and an offer of a suitable alternative will be provided wherever possible. Conversely, we don’t guarantee a minimum number of holiday companions.
Details about accommodation can be found on individual holiday pages. There are often variations in room size, fixtures, fittings and views.
Where you specify a preference for specific room facilities, we will make every effort to accommodate your request.
If you specifically request single occupancy of a room, an additional supplement may be incurred. Similarly, if our original allocation of single occupancy rooms at a hotel has been exhausted and we request an additional single room on your behalf, a higher supplement than advertised may be incurred.
When booking a double room, you should clearly request either a double bed or twin beds, otherwise we shall assume that either is acceptable.
Please advise us of any special dietary requests. We will pass this information on to the airline you will be travelling with, the hotels you will be staying in and to our tour leaders. Some destinations and local service providers may be better than others in accommodating your requests. Should your dietary requirements be restrictive, you may wish to consider bringing some personal supplies to supplement locally provided meals. If you have any concerns, please contact us.
If you have any other special requests, for example rooms on a low floor, a sea view, adjoining rooms, you must advise us when booking. We will pass on all such requests to the hotel(s) or other suppliers concerned, but we cannot guarantee that they will be provided. Therefore, we cannot accept a booking that is made conditional upon a special request being satisfied.
Please check that your holiday Booking Confirmation Invoice notes your request.
Safety, financial security and high levels of service are top priorities - we are fully bonded and regulated to ensure protection you can trust.
Adagio is a member of ABTA (The Travel Association) and ATOL (UK Civil Aviation Authority). Every single holiday we offer to you comes with 100% financial protection so you can be sure your money and your holiday are safe with us.
We do this in two ways: holidays where we sell you a flight as part of the package are covered under our ATOL licence; all other holidays are covered under our ABTA bond.
Adagio (as a part of RWH Travel Ltd) is a member of ABTA with membership number V5094. We were founding members of ABTA which seeks to promote high standards in its members and commits them to a rigorous Code of Conduct.
ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30, Park Street, London SE1 9EQ Tel: 020 3117 0500 or visit their website.
The above applies only to services supplied by RWH Travel Ltd and does not apply to services featured that are provided by Ageas Insurance Ltd or any other company.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Our ATOL number is ATOL 0990.
When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate visit the ATOL website.
In addition to ABTA and ATOL, Adagio (as a part of RWH Travel Ltd) is also a member of AITO (the Association of Independent Tour Operators). AITO represents Britain’s leading independent tour operators and encourages high standards of quality and service. We abide by the association’s Code of Business Practice and adhere to the AITO Quality charter. Visit the website to find out more or call 020 8744 9280.
The European Tour Operators Association liaises across European borders between tour operators, service providers, and government agencies to support its members operating within Europe. Visit the ETOA website for details.
We are an accredited IATA agent authorised to sell air tickets on behalf of IATA member airlines. The International Air Transport Association is a trade association representing 250 of the world’s major airlines and supports the aviation industry by promoting inter-airline cooperation and develops and regulates the standards and practices of its members.
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.
Therefore, you will benefit from all EU rights applying to packages. Adagio will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, Adagio has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018:
You can download a copy of these Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018 as a PDF which can be printed.
We take your data privacy seriously and, although we cannot completely guarantee the security of your data, we do endeavour to minimise the risks of unintentional or fraudulent misuse of the information you provide us when booking and participating in our holidays.
You should be aware that we do need to pass information necessary to book the various elements of your holiday arrangements, such as accommodation, air travel and, where necessary, some activities to the individual local providers of holiday services both in the UK and other countries. We only pass on the personal details which are necessary to make these arrangements and require that your information is used only for the purpose it is provided.
We aim to handle your information in such a way so that you would be unsurprised at our handling of your personal data.
Where we need to collect information from you by law or in order to provide your holiday arrangements, if you decline to provide the necessary information we may not be able to provide all aspects of the advertised holiday arrangements, or be able to provide your holiday at all.
You have the right to ask us to change the way we contact you with marketing information about our holidays or to ask us to stop sending you marketing information at all. You can do this by:
Once you have let us know how you would like us to contact you with marketing information, you can change your mind at any time.
You can purchase insurance through us or another provider. It is your responsibility to check that your policy is adequate.
We regret that our travel insurance policy is not available for non-UK residents.
Don’t forget, you cannot participate in our holiday programmes without travel insurance, except for UK residents travelling within the UK. Insurance is essential however for holidays to the Channel Islands.
If you do not intend to take advantage of our policy, it is a condition of booking that you give us details of the alternative cover you have arranged. Ideally this should be by the time you pay the balance of your holiday. We suggest that you check that your policy includes cover for search, rescue and recovery – on our holidays you may be walking where emergency service vehicles may have access difficulties.
We are unable to arrange insurance cover for you after your holiday has started. No refunds will be made should you be excluded from the walking programme through being uninsured or you being unable to demonstrate that you are insured.
We take the issue of travel insurance so seriously that we have arranged a policy through Ageas Insurance Ltd, designed to help protect you and your holiday with three main objectives:
1. Scope of cover provided:
Activities provided by Adagio are covered by this policy – policies from other insurers may not automatically include all elements of a tour. Adagio insurance policy may provide cover for pre-existing medical conditions.
Simply call Ageas Health Line on 0345 168 5682 and quote scheme code RWH1 and they will be pleased to help if you have any medical queries regarding complying with the health requirements of the policy. In some cases an additional premium may be required.
Please read the medical declaration before buying this policy.
2. Quality of Cover:
This policy is provided by fully authorised FCA suppliers, so you can be sure of the services offered in the event of a claim. Cover includes 24 hour medical emergency services provided by Assistance International – a supplier in this field with experience in providing medical advice, rescue and repatriation from across the world.
3. Extra Value:
At Adagio, we understand walking, so this travel policy even provides a benefit should you become unable to walk whilst on holiday.
RWH Travel Ltd. (trading as Adagio, Ramblers Walking Holidays and Ramblers Cruise & Walk) is an Appointed Representative of ITC Compliance Limited, which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.
You can check this on the FCA’s Register by visiting the FCA website or by contacting the FCA on 0800 111 6768.
The insurers would like to draw your attention to the important features of the policy:
We regret that this insurance policy is not available for non-UK residents.
|Cancellation & curtailment||£5,000|
|Medical & Repatriation expenses||£5,000,000|
|Loss of money & documents||£500|
|Temporary loss of personal belongings||£150|
|Inability to walk||£500|
|Missed departure||£300 (Europe) or|
Excesses for each insured person:
Holiday 'Loss of Deposit' claims exclude the first £15.
Some sections exclude the first £50 (£250 for personal liability) of each and every loss of each Insured Person.
This policy is only available to persons who have been resident in the United Kingdom for at least 6 months prior to taking out this insurance and who are registered with a General Practitioner in the UK.
If at the time of purchasing this policy, or whenever booking a trip (under an annual multi-trip policy), anyone insured under this policy answers 'Yes' to any of the following questions, this policy will not provide cover for any claim arising directly or indirectly from that condition.
(a) Is anyone waiting for an operation, post operative check up, any other hospital treatment or any medical investigations, tests or test results (for anything other than pregnancy)?
(b) Is anyone waiting for a consultation with a hospital doctor for any medical condition or set of symptoms, other than for regular check-ups for a stable condition?
(c) Does anyone have a condition for which a terminal prognosis has been given?
(d) Is anyone travelling against the advice of a doctor, or in order to obtain medical advice or treatment abroad?
At the time of taking out this policy and also when booking a trip (under an annual multi trip policy) you, and each insured person must read, and be able to answer 'No' to the health questions (1 - 9) included in the policy's medical declaration.
If anyone insured under this policy answers 'Yes' to any of the questions, they must contact the Ageas Health line on 0345 168 5682 quoting scheme code RWH 1 , to declare all their existing medical conditions regardless of whether they are applicable to the health questions below, and to see if cover can be provided.
You may have to pay an extra premium to include cover for your medical conditions.
1. Has anyone been admitted to hospital overnight or treated as a day-patient in the last 12 months?
2. Has anyone ever been diagnosed with or received any treatment or medication for any heart/cardiac problem?
3. Does anyone have a breathing condition for which they take more than 2 prescribed medications, or which their medical condition has changed in the last 6 months?
4. Does anyone have a breathing condition which in the last 5 years has required either the use of supplementary oxygen or the use of a nebuliser?
5. Has anyone ever been diagnosed with or had treatment for any circulatory condition? (including stroke, TIA blood clots), or diabetes?
6. Has anyone ever been diagnosed with or had treatment for High Blood Pressure? (Where high blood pressure is controlled by no more than one medication and their medication has not changed in the last 6 months, question can be answered as No)
7. Has anyone been diagnosed with or had any treatment in the last 5 years for any type of cancer, leukaemia or brain tumour?
8. Has anyone ever had an organ transplant, or been on kidney dialysis?
9. Has anyone ever had dementia, or any other psychiatric or psychological illness?
If you can agree this declaration any existing medical conditions will be covered by this policy, therefore please do not contact Ageas Health Line as you may be charged an additional premium unnecessarily.
You must ensure that all answers to medical questions that you give are truthful and accurate. In the event that you do not contact the Health Line if required to do so, or you do not declare fully and accurately all existing medical conditions when contacting the Health Line we reserve the right to cancel the policy, or refuse to deal with any claim arising, or to reduce the amount of any claim paid. If you are in any doubt as to how to answer any questions, you must refer to your GP.
Additionally, you are not covered for claims caused directly or indirectly by the following;
We will only provide this cover if you have paid the extra premium.
If you have chosen the annual multi-trip cover including winter sports, you will automatically be covered for up to 17 days winter-sports cover in a year.
Examples of these and other conditions and restrictions and what to do if you are unsure about any aspect of an exclusion are contained within your policy information.
Insurance Premiums per person
Please note: Price is per person based on age at date of paying premium. These policies are only available to UK residents. (Prices include 20% Insurance Premium Tax - prices valid until 1st April 2020)
Up to age 59
Age 60 to 69
Age 70 & over
|Up to age 59|
Age 60 to 69
Age 70 & over
*Europe cover includes countries which border the Mediterranean Sea.
Up to age 59
|Age 60 to 69|
Age 70 & over
Winter Sports & Activities
Up to age 59
|Age 60 to 69|
Age 70 & over
Many regular travellers now find an Annual Travel Insurance Policy a more economic way of covering themselves. We can offer one valid for a year (excluding business travel) to UK residents for £105 (including IPT). This also includes cover for all activities on Ramblers Walking Holidays’ skiing and hutting holidays. (Maximum age 64 years).
For all enquiries about the terms of your policy please contact our Accounts Team on 01707 320226 or e-mail [email protected]
A copy of the policy is available on request or it can be downloaded or viewed by following this link Download our Policy
RWH Travel Limited (trading as Adagio) is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.
There’s only one thing worse than having to make an insurance claim for some misfortune that may have occurred on holiday – and that’s not being able to make a claim because you’re not suitably insured. You cannot participate in our holiday programmes without travel insurance, except for UK residents travelling within the UK. Insurance is essential however for holidays to the Channel Islands. You should be aware that it is very difficult to obtain travel insurance once you holiday arrangements have commenced.
Some of the DOs and DON’Ts of travel insurance: