Go To: About Us
If you’re thinking of booking a holiday, let the experts show you the way. As the world reopens, you can continue to book and travel with confidence with us.
We understand that plans change and so we have always had flexible and fair booking conditions. With flexibility more important than ever, we've taken additional steps to ensure you can book and travel without worry.
IF WE CANCEL YOUR HOLIDAY
IF YOU CANCEL YOUR HOLIDAY
DEFERRING YOUR HOLIDAY
ABTA & ATOL PROTECTED
As ever, if we cancel your holiday, for any reason, you will be able to request a full refund. As we know many of you would prefer to rebook, we will honour the 2020 price in 2021 as long as the holiday is like-for-like.
If you cancel, we will refund any holiday balance payments made before the balance due date. We will, if there aren't any non-refundable charges, transfer your deposit to a holding account to be used at a later date.
Whilst deposits are non-refundable, if you need to defer your holiday to a later date we can arrange this for you, as long as you do this before the balance due date and there aren't any non-refundable charges incurred.
We are fully bonded and regulated to ensure protection you can trust. Your flight inclusive holiday is protected though our ATOL membership and all other holidays are covered under our ABTA bond.
As we start planning our return to running holidays, the safety and wellbeing of our clients, tour leaders and suppliers will remain our priority and our return to operations will be done in a safe and responsible way.
Although you’ll see some changes in the way we operate, we are aiming to provide as close to a ‘normal’ holiday as we can. We aim to keep inconveniences to a minimum, allow our tour leaders the flexibility to adapt arrangements locally if necessary and keep you informed all the way.