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Before we resume trips in any destination we will review all aspects of the holiday to check accommodation, transport and other aspects of your holiday against our Covid-19 Safety Guidelines and seek to verify that they comply with local requirements.
Although you’ll see some changes in the way we operate, we are aiming to provide as close to a ‘normal’ holiday as we can. We aim to keep inconveniences to a minimum, allow our tour leaders the flexibility to adapt arrangements locally if necessary and keep you informed all the way.
New Covid-19 Health & Safety Guidelines
Monitoring of Advice as it Develops
Smaller Group Sizes
We’ve developed new health & safety guidelines so we can be confident your wellbeing is being considered throughout your holiday with us. We’ll update these as the world’s understanding of the virus improves.
As you would expect, we are continuously monitoring UK government, public health and industry advice as well as information from our destinations on how they’re keeping travellers safe and able to enjoy their holiday.
We’ve assessed the group sizes our hotels, transport companies and activity providers can cope with in order to maintain safe distancing between guests, and carry out the enhanced new cleaning measures to minimise risks. This will vary across holidays but will likely be between 6 - 12.
Our Tour Leaders
Keeping you informed
You’ll be looked after by our own trained tour leaders who’ll have your best interests at heart, can monitor local safety and hygiene arrangements - and have the authority to make on the spot decisions to protect your well-being.
We’re assisting those who’ve been identified as being medically vulnerable, with underlying conditions or who may be experiencing symptoms of Covid-19. If you are booked to travel please get in touch if you have any concerns.
We will be keeping you informed through our website and pre-departure information as well as throughout your holiday too. If there’s anything you need to know, we’ll keep you updated. Please supply an email address we can use to keep in touch regarding your booking.
Our protocols are guided by the WTTC (World Travel & Tourism Council), UNWTO (World Tourism Organisation), the European Commission and local government regulations and include personal protection, extensive disinfecting, and physical distancing measures. We have reviewed and enhanced our health and safety policies and procedures to consider the new challenges posed by coronavirus. We endeavour to ensure that all our suppliers and partners are implementing new minimum standards that emphasise increased hygiene and sanitation.
This page is a summary of the extensive steps we are taking. Should you wish to know more, you can download the safety guidelines we have provided to our team for a more detailed breakdown of the measures we have put in place.
The UK government has recently changed the rules on face coverings. These rules (valid from the 8 August 2020) include the requirement to wear a face covering in public spaces within hotels (including bars/lounges).
We are frequently reviewing our itineraries in line with the ever changing nature of local rules and protocols relating to COVID-19 and amending them in line with local requirements. Please note, selected elements of your tour, including local attractions and restaurants, may change at late notice. Should, however, any major changes occur, we will endeavour to inform you prior to departure.
We will only operate holidays where we have received assurances from all transport and accommodation suppliers that they have implemented the new minimum hygiene and sanitation standards (in line with the local guidelines) to minimise any risk of the transmission of the virus through both enhanced cleaning and new physical distancing measures.
Our leaders will make judgement calls during your holiday to modify the itinerary if appropriate physical distancing cannot be achieved (for example small restaurants or blocked footpaths).
You should take your own face masks and alcohol based hand sanitiser. Even if these are not required in your destination, face masks are mandatory for your flight there and local rules can change at any time.
You should check with airline on their individual COVID-19 requirements before departure.
You should carry your final documents on you, some airlines and arrival airports are requesting that you fill in a ‘passenger locator declaration’ which will require you to fill in your overnight hotel stops.
We recommend you also check the FCO website for latest advice on entry requirements in this ever changing situation. Information can change at any time without notice and therefore whilst we will always endeavour to keep you informed this may not always be possible.