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Call us on 01707 817311

  • Mon to Fri09:00 - 17:00
  • SaturdayClosed
  • SundayClosed

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Coronavirus Update

Following the recent government announcement, we have cancelled all overseas and UK holidays up to and including 16th May 2021. We are contacting all customers affected in date order to discuss your options. Our sales team is currently very busy so appreciate your patience.  

As advice is changing daily please do check our website for further updates. 


New Covid-19 Safety Guidelines

We have developed new health & safety guidelines so we can be confident your well-being is being considered throughout your holiday with us. We will update these as the world’s understanding of the virus improves.

Monitoring of Advice as it Develops

We are continuously monitoring UK government, public health and industry advice as well as information from our destinations on how they’re keeping travellers safe and able to enjoy their holiday.

Smaller Group Sizes

We’ve assessed the group sizes our hotels, transport companies and activity providers can cope with in order to maintain safe distancing between guests and carry out the enhanced new cleaning measures to minimise risks.

Our own Tour Leaders

You will be looked after by our own trained tour leaders who’ll have your best interests at heart, can monitor local safety and hygiene arrangements - and have the authority to make on the spot decisions to protect your well-being.

Additional Flexibility

We are assisting those who’ve been identified as being medically vulnerable, with underlying conditions or who may be experiencing symptoms of Covid-19. Please get in touch if you have any concerns.

Keeping you informed

We will be keeping you informed through our website and pre-departure information as well as throughout your holiday too. If there’s anything you need to know, we’ll keep you updated. 

Read More about our Covid-19 Safety Guidelines

Book with us and travel with confidence

Balance Due Dates & Advice for Future Holidays

We have updated our booking conditions and have introduced a Covid-19 Refund Promise. You can read more about this policy here. 

We have reviewed our balance due dates - departing up to and including 30 June 2021 - balances are now due 4 weeks prior to departure for all UK holidays, and 6 weeks prior to departure for all Short Haul Holidays. 


Please note for as long as the Foreign Office continues to advise against all but essential travel and you bought your travel insurance before the coronavirus became a ‘known event’, you may be able to make a claim against your insurance company for costs relating to a cancelled holiday.

If you have any questions please do not hesitate to contact our team via [email protected] and we will be happy to help.

In the meantime, we are very much looking forward to welcoming you back on one of our holidays in the not too distant future and we thank you so much for your patience, understanding and loyalty during these times.

Frequently Asked Questions

Does my travel insurance cover me for problems relating to the Coronavirus?

Those travelling with us purchase travel insurance from a wide range of providers. It is essential that you read the policy wording carefully as some policies may not cover claims relating to pandemics such as the Coronavirus. If in doubt, please contact your travel insurer for further information.

We will continue to review UK government advice, airline policies and local advice from our destinations and revise our holiday itineraries and advice to travellers to ensure that we support the precautions being put in place to contain the virus and protect the health of those travelling with us. Should there be any change to government advice, we will contact any customers affected.

Further Advice

The principal precautions you can take when travelling are similar to the simple, common-sense advice for outbreaks of flu viruses and include:

  • Keeping an eye on up to date FCDO Travel Advice for your destination and countries visited en route, and confirm the entry requirements for your holiday bearing in mind your destination and any recent travel you’ve undertaken.
  • Maintain social distancing rules
  • Practising scrupulous hand hygiene – washing hands with soap -  and keep your hands away from your face
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly

We will continue to review UK government advice, airline policies and local advice from our destinations and revise our holiday itineraries and advice to travellers to ensure that we support the precautions being put in place to contain the virus and protect the health of those travelling with us. Should there be any change to government advice, we will contact any customers affected.


More Information

For more information relating to the Coronavirus outbreak, see:

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