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  • Mon to Fri9.00am - 5.00pm
  • SaturdayClosed
  • SundayClosed
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Coronavirus Update

We have now received further clarification from the government and can confirm that the current 'rule of six' guidelines do not apply to our holidays. Our holidays will be capped at an absolute maximum of 30 people (including tour leaders or guides).

However, despite the above, we have taken the decision to continue all our UK holidays with smaller clusters of up to 9 people until at least the 31st October 2020.  We will be allocating additional leaders to all tours to allow us to assign 1 tour leader to every 8 guests.

New Covid-19 Safety Guidelines

We have developed new health & safety guidelines so we can be confident your well-being is being considered throughout your holiday with us. We wiill update these as the world’s understanding of the virus improves.

Monitoring of Advice as it Develops

We are continuously monitoring UK government, public health and industry advice as well as information from our destinations on how they’re keeping travellers safe and able to enjoy their holiday.

Smaller Group Sizes

We’ve assessed the group sizes our hotels, transport companies and activity providers can cope with in order to maintain safe distancing between guests and carry out the enhanced new cleaning measures to minimise risks.

Our own Tour Leaders

You will be looked after by our own trained tour leaders who’ll have your best interests at heart, can monitor local safety and hygiene arrangements - and have the authority to make on the spot decisions to protect your well-being.

Additional Flexibility

We are assisting those who’ve been identified as being medically vulnerable, with underlying conditions or who may be experiencing symptoms of Covid-19. Please get in touch if you have any concerns.

Keeping you informed

We will be keeping you informed through our website and pre-departure information as well as throughout your holiday too. If there’s anything you need to know, we’ll keep you updated. 

Read More about our Covid-19 Safety Guidelines

Book with us and travel with confidence

With the rules on travel now being gradually eased, we are anticipating the lifting of travel restrictions, the reopening of our destinations and making the necessary adjustments to our holiday programmes so that you can travel again – and do so in the confidence that we’re doing what we need to do to make the experience both safe and enjoyable.

Rebooking & Refunds for Cancelled Holidays
As we process individual holiday cancellations, we will be writing to all impacted to enclose a Refund Credit Note. This is an initiative developed by our industry governing body, ABTA, which financially protects your money during the period between us cancelling your original holiday and you either rebooking an alternative or us being able to begin to process a refund in due course. We are issuing these in the order in which our tours were due to depart so please do bear with us whilst we administer these.

The Refund Credit Note is intended as a short-term confirmation of your legal entitlement to a replacement holiday or a refund. It works by ensuring that your cancelled holiday booking, the money you have paid for it, and the financial protection provided under the ATOL scheme (for flight-inclusive holidays) or through our ABTA bond (for holidays without flights) are all linked and your money remains protected until such time as you re-book onto a replacement holiday or we are able to provide a refund of the monies paid for your cancelled holiday.

Shielding Advice
In the meantime, if you are due to travel with us on one our tours and have received a letter from the government advising you to shield or you are protecting a person who is shielding please do get in touch with our team via email at [email protected] to discuss your options.

Balance Due Dates & Advice for Future Holidays
We do also recognise the uncertain times we are in and have therefore have extended the balance due date to four weeks prior to departure for all holidays until 31 December 2020.

Please be aware that should you decide that you do not wish to travel and choose to cancel your booking for a departure date after 1 September, whilst the holiday remains on sale and due to go ahead, you will not be entitled to a refund. Should you wish to defer your holiday to a later date, we will of course sympathetically review requests on a case by case basis.

Please note for as long as the Foreign Office continues to advise against all but essential travel and you bought your travel insurance before the coronavirus became a ‘known event’, you may be able to make a claim against your insurance company for costs relating to a cancelled holiday.

If you have any questions please do not hesitate to contact our team via [email protected] and we will be happy to help.

In the meantime, we are very much looking forward to welcoming you back on one of our holidays in the not too distant future and we thank you so much for your patience, understanding and loyalty during these times.



Frequently Asked Questions

Does my travel insurance cover me for problems relating to the Coronavirus?

Those travelling with us purchase travel insurance from a wide range of providers. It is essential that you read the policy wording carefully as some policies may not cover claims relating to pandemics such as the Coronavirus. If in doubt, please contact your travel insurer for further information.

We will continue to review UK government advice, airline policies and local advice from our destinations and revise our holiday itineraries and advice to travellers to ensure that we support the precautions being put in place to contain the virus and protect the health of those travelling with us. Should there be any change to government advice, we will contact any customers affected.


Further Advice

The principal precautions you can take when travelling are similar to the simple, common sense advice for outbreaks of flu viruses and include:

  • Keeping an eye on up to date FCO Travel Advice for your destination and countries visited enroute, and confirm the entry requirements for your holiday bearing in mind your destination and any recent travel you’ve undertaken.
  • Keeping your distance from anyone who looks obviously ill
  • Practicing scrupulous hand hygiene – washing hands with soap -  and keep your hands away from your face
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly

We will continue to review UK government advice, airline policies and local advice from our destinations and revise our holiday itineraries and advice to travellers to ensure that we support the precautions being put in place to contain the virus and protect the health of those travelling with us. Should there be any change to government advice, we will contact any customers affected.


More Information

For more information relating to the Coronavirus outbreak, see:

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