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Call us on 01707 817311

  • Mon to Fri09:00 - 17:00
  • SaturdayClosed
  • SundayClosed

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About Us

Coronavirus Update

Update from our MD, Kevin O'Regan

(19/07/2021)

As our government advice has been updated with changes on 19 July, we’d like to update you again with the revised guidelines and our plans for our future holidays.

It is becoming evident that as we move further into 2021 and as vaccination coverage rises across Europe, more countries are moving towards relaxing coronavirus border restrictions in order to receive summer tourists.  

In addition to this, the government are constantly updating their advice for travellers returning to England and travellers who have visited green and some amber list countries will no longer be required to quarantine on their return to England providing they are fully vaccinated and have completed all the necessary testing and passenger locator forms. 

The government has also made it apparent, however, that there will be some exceptions to this rule and some countries may be moved into what is being referred to as ‘amber plus’ status, continuing with the need for quarantine and testing. The situation remains fluid and somewhat unpredictable so we will, of course, continue to monitor any future announcements and keep our advice updated.

So, what does this mean for us?  Well, as it has been throughout this pandemic, our primary concern is to ensure that the holidays we operate are safe, enjoyable and stress free for our customers. We’re continuing to work with our partners overseas, constantly tweaking and updating our policies and protocols so that when we reintroduce our European holidays, they are the very best they can be!  We will be operating a smaller portfolio for autumn 2021 but you can be certain that between now and then we’ll continue to talk to our hotels, airlines, transfer companies and local agents so that we can offer you the opportunity to return to the holidays you know and love, whilst keeping in mind your safety and wellbeing.   

Our UK holidays are continuing to operate through 2021 and we have received some amazing feedback from those who have travelled with us this year and who have been able to walk with a like-minded group, enjoy a change of scenery and some fresh air and some good food.  I spent a week at our much-loved centre at Hassness recently and it was good to meet some of you face to face and chat about all things ‘travel’!

Thank you again for your patience whilst we work towards returning to a more normal operation, we have valued your commitment to us and your ongoing and much valued constant support during these past 18 months. As the guidelines are constantly changing for overseas travel, don’t forget to check our Safety First and Book with Confidence information periodically for updates. Some additional information is detailed below and remember our sales team would love to chat to you about your future holiday plans so don’t hesitate to get in touch – it’s good to talk!    


All the very best to you all, 




New Covid-19 Safety Guidelines

We have developed new health & safety guidelines so we can be confident your well-being is being considered throughout your holiday with us. We will update these as the world’s understanding of the virus improves.

Monitoring of Advice as it Develops

We are continuously monitoring UK government, public health and industry advice as well as information from our destinations on how they’re keeping travellers safe and able to enjoy their holiday.

Smaller Group Sizes

We’ve assessed the group sizes our hotels, transport companies and activity providers can cope with in order to maintain safe distancing between guests and carry out the enhanced new cleaning measures to minimise risks.

Our own Tour Leaders

You will be looked after by our own trained tour leaders who’ll have your best interests at heart, can monitor local safety and hygiene arrangements - and have the authority to make on the spot decisions to protect your well-being.

Additional Flexibility

We are assisting those who’ve been identified as being medically vulnerable, with underlying conditions or who may be experiencing symptoms of Covid-19. Please get in touch if you have any concerns.

Keeping you informed

We will be keeping you informed through our website and pre-departure information as well as throughout your holiday too. If there’s anything you need to know, we’ll keep you updated. 


Book with us and travel with confidence

Balance Due Dates & Advice for Future Holidays

We have updated our booking conditions and have introduced a Covid-19 Refund Promise. You can read more about this policy here. 

We have reviewed our balance due dates for Short Haul holidays - departing up to and including 30 Sept 2021 - balances are now due 4 weeks prior to departure.  UK holidays balance due dates are as per our booking conditions.  


Please note for as long as the Foreign Office continues to advise against all but essential travel and you bought your travel insurance before the coronavirus became a ‘known event’, you may be able to make a claim against your insurance company for costs relating to a cancelled holiday.

If you have any questions please do not hesitate to contact our team via [email protected] and we will be happy to help.

In the meantime, we are very much looking forward to welcoming you back on one of our holidays in the not too distant future and we thank you so much for your patience, understanding and loyalty during these times.

Frequently Asked Questions

Does my travel insurance cover me for problems relating to the Coronavirus?

Those travelling with us purchase travel insurance from a wide range of providers. It is essential that you read the policy wording carefully as some policies may not cover claims relating to pandemics such as the Coronavirus. If in doubt, please contact your travel insurer for further information.

We will continue to review UK government advice, airline policies and local advice from our destinations and revise our holiday itineraries and advice to travellers to ensure that we support the precautions being put in place to contain the virus and protect the health of those travelling with us. Should there be any change to government advice, we will contact any customers affected.

Further Advice

The principal precautions you can take when travelling are similar to the simple, common-sense advice for outbreaks of flu viruses and include:

  • Keeping an eye on up to date FCDO Travel Advice for your destination and countries visited en route, and confirm the entry requirements for your holiday bearing in mind your destination and any recent travel you’ve undertaken.
  • Maintain social distancing rules
  • Practising scrupulous hand hygiene – washing hands with soap -  and keep your hands away from your face
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly

We will continue to review UK government advice, airline policies and local advice from our destinations and revise our holiday itineraries and advice to travellers to ensure that we support the precautions being put in place to contain the virus and protect the health of those travelling with us. Should there be any change to government advice, we will contact any customers affected.


More Information

For more information relating to the Coronavirus outbreak, see:

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